Jim T (Seattle)
GBRepeat Customer I have used Linoto twice now and both times I am happy. It takes a little time to get your order because I believe it is all custom made. Also, Linoto does not tell you but orders are sent SIGNATURE REQUIRED which is a hassle, but when ordering a high value item, it makes sense. Also, even though I only washed previous sheets lightly as directed, they still wore out (much much much faster than cotton). I think this is to be expected to remember to wash only when needed and carefully and never dry is my recommendation in a dryer.
Dee Turner
GBORGANIC BELGIAN LINENS, REASONABLY PRICED There are virtually no other online stores from which you can buy XL Twin Cal King linens with those few more inches needed to keep the sheets on an adjustable bed frame. But whatever your size requirements, there are no others online who offer as many color choices, either. And then there's the organic linen, in nature's own colors--just. WOW. Softer with each wash, warm in winter and cool in summer, Linoto's linens are also beautifully sewn to last. These are, indeed, heirloom linens. Kudos, Linoto!
Mary Ann Kleine
GBI am still waiting for an order I… I am still waiting for an order I placed two months ago. It is absolutely impossible to get a response from the company. While I can understand wait time, I cannot understand this level of poor customer service. I can only hope that I actually receive the order someday. I have not even seen a product--but already I cannot recommend the company. Highly disappointing!
Maggie Stewart-Fritz
GBShredded Fitted Sheet and Terrible Response If I could give this company 0 stars, I would. I purchased their sheets in 2020 as a Pandemic gift to myself and my husband (two frontline workers). They are gorgeous, pretty well made (with a few stray threads etc here and there; I wouldn't say luxury construction, but still. Very satisfactory), and have made us very happy. But I got a rip last year in our King fitted sheet that has turned into a shredding of along one single thread. I have followed their care instructions very carefully throughout my ownership. I have sent emails and had phone calls repeatedly. They offered me a 20% discount on a new sheet, and have promised to send me linen scraps to repair, but I have yet to receive them. This was supposed to be an heirloom purchase. I am really disappointed, and am reminded what a gd waste this was every time I get into bed.
KJ
SLThey don’t reply to queries They don’t ever reply to my emails and messages, have messaged them thrice for the past 2 months, tried web submission and emailing the address, no reply. I don’t know if the customer service support even exist.