Cesar
GBI love the paella pan -
Cindy Smith
GB15” paella pan I received my paella pan 15” a few days ago and was very happy to get it. Machika kept me up to date on the shipment and it was received in a very timely manner. However, yesterday I followed the cleaning instructions before the first use and noticed several scrape marks on the edge by the handles. I know this will not effect the performance of the pan but was surprised to see them. That’s why I gave four stars instead of five.
NAM NGUYEN
GBGreat customer service -
cpmd
GBPoor communication and shipping information The website doesn't give any shipping estimates. You have to choose expedited vs regular but it gives no ranges, so how would I know? As soon as I ordered, I contacted customer service to let me know the shipping time. I didn't hear anything back for 2 days, and even then, I didn't get an answer. Finally, I told him I'd have to cancel my order if I couldn't be told if it would arrive by a certainn date. By the time, many days later, he told me when it would arrive, which was a day too late, it had already shipped. Soooo frustrating. I could've gotten it AFTER the needed date for $10 cheaper through another site. Wish I hadn't ordered it now.
Chris Rehm
GBExcellent!!! This is a fabulous paella pan and the price was amazing!