Stay away from JENDE Stay away from JENDE! Their customer service is terrible. I have contacted JENDE regarding faulty (major) part of the system and even though they have admitted the part was faulty in their first generation of systems and promised to replace the faulty part, they never did that. I chased JENDE company for more than a year now, send dozens of e-mails, messages through social platforms but it never worked. JENDE promised to send the faulty part three times but they never kept their word. JENDE is one of the worst company that I have dealt with.

The company is doing all they can… The company is doing as much as they can. I found that the acetylene nut on the torch set was bad. I contacted them and with out questioning me they sent another torch set. Unfortunately it was bad also. So I bout a nut from a different supplier and installed it. Now I have one working torch set.

Jende earned a lifelong customer today The Jende guys really know their stuff when it comes to sharpening and their products. I think I wasted about 2 hours of their time asking all kinds of questions, and they even sent me microscopic pictures to show how each product changed the edge. Freaking mind-blowing, let me tell you. Even though they are much more experienced at sharpening than I will ever be, I felt I still got treated as an equal. Every recommendation was meant to get me what I needed rather than what they wanted to force me to buy. They earned a lifelong customer today.

Tom, of Jende Industries, is a sharpening wizard Tom is a sharpening wizard. His knowledge of his products and the art of sharpening is second to none. It’s amazing how he manages to ship from Taiwan and have things arrive stateside quicker than any of his competors I’ve tried who are actually in the states.

BUYER BEWARE. System was not as stated in terms of design, manufacturer and functionality. Poor customer service. Vendor is just requesting a customer review after a purchase that occurred 3 years ago. The took my money and ran.