Customer service wait times need to be improved. I Found TransFi online. Started using there services to buy crypto. I Have only used there services for a couple days. I had completed all prompted KYC requirements. I was using there services and was very pleased with my payment options and how quickly my wallet was credited with my purchases and with reasonable fees. I Thought...I had found my new go too website for on and off ramp transactions. However, on one of my transactions it was canceled on their end, and payment was withdrawn from my account with a value of 5K USD. After almost 24hrs I have finally received an email regarding my canceled transaction and started the refund process it took 7 days to get my money back. Although there customer service response times, and refund times need to get better.... I got my money back and will continue to use there services as there payment options are convenient here in East Asia.

Simple and powerful The solution is simple and intuitif. The Kyc is fluid and my order using instant sepa has been processed and delivered in less than 2 minutes. The fees are low and the rate is the real one. Siddharth showed a high professional attitude and would like to thank him for his support and being reactif.

Great customer support Had some challenges with my transaction coming through, but thankfully was able to get some support on Telegram, which made all the difference in the world. Abhishek was super responsive and gave timely updates on the next steps which was very reassuring. Thank you!

Fast, easy and decently priced crypto purchase I've been purchasing crypto from TransFi for half a year now. All my experiences were 5/5, well, all except one time where my card got charged but didn't receive the crypto. I was having trouble finding the best way to contact customer support since the self-help wasn't helpful. I ended up waiting 2 days before I was able to find someone (in their discord) who could actually help resolve the issue. I ended up receiving the crypto I was charged for. Lots of room for improvement but they always deliver. I highly recommend for people to give TransFi. 5 stars since 4.8stars isn't possible.

Beginner friendly, Fast delivey It was such a seamless experience to buy crypto with fiat. Very good UX for beginners who has just come to crypto.