Long Ring Times & Nonworking Number That I Am Paying For Understaffed which means it is very difficult to get accurate messages or help when the app does not work. I'm on five calls, and each person has something in the background (crying baby, barking dog, sprinkler system) which also makes it hard to hear. My issue (my phone number is not getting text messages) will take ruby 10 days to fix. It's bad folks...really bad!

Rubyyyy!! Rubyyyy!!! We are an extremely busy office and we appreciate our Ruby back-ups so much! As the scheduling coordinator I depend on your quick messages as I navigate the busy day. We are an "all hands on deck" type of office and having all of you makes dental life easier. Not to mention, everyone there we've talked to over the few years is super nice! Thanks so much!

Happy Business Easy onboarding, and great customer service, and extremely tailored services.

Garner, Adams & Associates Review of Ruby Ruby has been great to work with. From our initial contact with Gina to our onboarding with Ellie, everyone has been very knowledgeable about how Ruby can help make our firm more productive. They also provided outstanding hands-on assistance in getting us up and running. Ruby has saved us a tremendous amount of time so we can focus on providing superior service to our clients. I would highly recommend Ruby for any firm looking to decrease cost and increase productivity.

Why do we keep paying for mishandled calls! Extremely inept in handling our companies businesses. Cannot handle call distribution to our companies successfully. Weekly mistakes. Will not take ownership of their mistakes made after their company wide upgrade - and on a weekly basis.Our businesses have lost business because of their mistakes and incapable of correcting them. Ruby had our call handling instructions but it changed on a whim by Ruby and they cannot explain why! And it takes DAYS TO CORRECT THEIR MISTAKES!