Poor management of appoinment All the services are good here but their receptionist Ms Zoya is not at all professional she is not managing appointments properly. She is calling each & everyone & making sit there for more then half an hour . I took appointment for spa manicure pedicure in the morning 11 am for myself & wife for 3 pm but when I reached there two people were doing manicure & pedicure there & she asked us to wait for 5 min but after 15/20 min when I asked her she said just wait for half an hour more then I got furious for which she just said sorry . I experienced this for two three time . If owner reading the reviews please train your receptionist about how to manage the appointment & not to waste time of customers. Services are good but if not managed properly it will impact business in future

Consider allowing customers to exchange… Consider allowing customers to exchange sale items. If a customer needs a larger size and it is available you should consider it. The o my option for return is “item is damaged”. One of my items I needed a larger size and another wax not as shown on website. Very disappointing.

Nightmare if you need to return or exchange Dress was much smaller in what is my typical size. Nightmare return/exchange policy! Confusing and irritating...had to email them for help because their return/exchange portal wasn't working, then the dress went on sale after I bought it so asked for store credit but their store credit is considered a "promo code" which you can only use 1 of so couldn't get the dress at the cheaper rate anyway AND their shipping charge jumped from $12 (which is ridiculous in the 1st place for 1 dress that probably weighed a couple oz) to $20!!!! All in less than a weeks time! Gave them 2 stars only because the dress is pretty but I won't be shopping with them again!

Love the jumpsuits I ordered Love the jumpsuits I ordered, and they came quick! I ordered the black and the multi-colored Twilight. Would love to order the multi-colored Peacock since I truly love the Twilight. I found the black jumpsuit a bit looser and longer than the Twilight. I look forward to wearing them both, especially on travel.

Stole thousands from their customers They closed, lied and continue to do so…They owe so many people money, say they are opening back up when in fact they are not. They show that they are based out of Nevada but it is obvious that they are not by the communication and recent postings on their social media. Their website, social media and FB are still up. The emails I have received are a different lie and story every time. I can do without the money, it’s the fact they get to lie and scam people, is beyond me. Be honest with your customers…Silk & Salt is owned by Liat Tessone. She also runs a company called Yourstory-group which specializes in e-commerce and helping other companies sell their products. I’m sorry, what?