Hugotech

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4.80
Based on 10 Reviews

5

80.00%

4

20.00%

3

0.00%

2

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1

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About Hugotech

At Hugo, people are our greatest assets, and better outcomes are our supreme focus. This is why we build and manage high-performance remote client support teams in black communities that deliver a more nuanced approach and less bias to customer support, marketplace operations, and content moderation. We see every interaction as an opportunity to deliver excellence and are uncompromising in our commitment to do good work. That’s what we’re known for and what we’ve spent 10,000 hours perfecting. Our HQ is in Chicago, IL, with an active workforce of 1200+ strategically distributed across English, French and Portuguese Africa. Wherever you need coverage, we have the right team to help you win.

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Henry Wilson
CA

Data QA Lead Hugo's ability to scale teams is pretty impressive. We had a project suddenly gain traction and they were able to get us the annotators we needed trained and ready in days.

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Eddy Merckx
BE

We found a thought-partner in Hugo We found a thought-partner in Hugo: The team doesn't just annotate, they're also thinking about how to make the tool more effective, more efficient. I know they are as invested in our success as our in-house is.

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Aria Miller
GB

Highly professional, punctual, and thorough Highly professional, punctual, and thorough. The team goes above and beyond, and I really enjoy working with them. They're full of ideas and eager to contribute to our success.

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Paul Schmitt
DE

Great support team Great support team: When we audit tickets, it's very difficult to tell the difference between our in-house team and our Hugo team. We've actually built a 'spot the difference' game around it.

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Oliver Hall
GB

Smooth Outsourcing Experience with Transparent Onboarding New to working with outsourced agents so it was very helpful to have the whole process documented in an easy-to-action format. I knew esaxctly where we were throughout the onboarding process and what to expect after

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