ITUNES HAS SUCKED RECENTLY I have been having constant problems with ITunes on my windows desktop. Basically every time I edit a Playlist it crashed and I have to restart it from taskmaster. Also sometimes when playing music on the internet it hits some snag and I can only play downloads until I restart. Customer service was no help and acted as if they had never heard of this problem even though many have experienced the same thing.

Extremely Upset with Unauthorized Charges and Lack of Accountability I am deeply upset and disappointed by my recent experience with Apple Inc. I discovered unauthorized charges on my bank account, totaling five deductions of ZAR164.99 each, allegedly linked to my iTunes subscription. Despite numerous attempts to resolve this issue through both my bank and Apple customer support, I have encountered nothing but frustration and dead ends. What's even more concerning is that upon checking my transaction history on both my bank account and iTunes, there is absolutely no record of these payments or any corresponding transactions. This lack of transparency and accountability is unacceptable, and it has left me feeling completely betrayed and financially burdened. I demand a full refund for these unauthorized charges and a thorough investigation into how and why this occurred. My trust in Apple's payment system has been shattered, and unless this issue is promptly resolved, I will have no choice but to seek alternative services. Overall, my experience has been extremely disappointing, and I strongly advise others to exercise caution when dealing with Apple's payment systems.

They remove music tracks from your library I discovered a music video, I'd purchased, missing from my Itunes library. When I enquired, to Itunes, on the missing track I was told that the content creater had removed the missing track from the platform and that I wasn't entitled to a refund. I was absolutely treated poorly by the customer service agents, one didn't even get back, and denied an alternative such as a free track or a refund. They have removed a music track from my library and didn't even have the decency to inform me that said track had been removed! Not even an apology. Absolutely disgusting attitude from Apple Itunes!

Rude, unsympathetic and unaccountable support I needed an invoice and contacted support. I was told it was the wrong support channel and they'd put me through to the right one. They didn't, I was promptly ignored until finally, I got the below response. Do better Apple. Follow through with what you say you will do and if a colleague falls below the expected standard, be a team player and share accountability. Fix the problem, don't pass off the blame. Disappointing that a brand like Apple could put Hinner in a customer-facing role. I wouldn't be surprised if they've outsourced their support abroad. 'Thanks for contacting us. This is Hinner again from the Apple Care Email Advisor Team. This case will be closed now as you keep contacting the wrong support channel. Future emails about this case will not be answered.'

Why does music in my library keep… Why does music in my library keep disappearing? Then I end up repurchasing and don’t say that’s not possible because there are numerous versions of the same song and if you don’t remember which album you initially purchased from, you buy the same song twice. Apple charges outrageous prices for their products and still, it’s not enough. On top of overpricing products for customers, they are thieves! (I’m sure your excuse this time will be I inadvertently deleted them myself)