KATRINA
GBI will NEVER use this company ever … I will NEVER use this company ever again and I'll be sure that anyone else I know doesn't either. If I could give no stars that would absolutely be my option. I returned a book the day after I received it due to having so much trouble with them just getting the book to me I no longer needed it. They email me three months later and tell me they will not be issuing me a refund because it didn't arrive in time and that they will be donating it. This is an $80 book that I didn't even open so now I'm out $80 and a book!
Katie
GBGreat experience Great experience! Excellent communication and service. Super easy to send in and just wait for them to receive and process your transaction. Then Boom! Some extra money in your account. It does take some time, but better than just donating your old textbooks to Goodwill! :)
Dalia
GBOverall great and would definitely use and recommend Very easy website to use and very direct - enter the ISBN number, add to cart, check out, mail books, get paid. No hassle and the full amount I was quoted was deposited in my Paypal as soon as the shipment was received (the shipment tracking feature was really helpful and I was paid within hours of delivery!). My only negative is that I wish they accepted more books. Out of about 20+ books I entered only 4 were eligible to be bought back. Also, accepting other genres than textbooks would be helpful too (i.e. fiction, non-fiction, biographies, etc.).
Alexander
GBThey've had my books for over a month… They've had my books for over a month now and I've been emailing them and have yet to receive a reply. Seriously considering legal action. Not going to be bullied by some book company!
dionne
GBFraud I sent my books in March and still haven’t received payment. I have emailed them several times. I did get one response and was told they were behind due to covid 19. I was more than understanding. Now I get no response and the customer service phone number doesn’t work.