Products are not high quality RC and bad refund policy I received the product in good condition and on time. However, it was not what my gift recipient wanted because it was more for a child (not a quality RC item) and emailed them to find out how to return it. They replied quickly and asked me to send a video of the product and they would decide whether or not I could be refunded. That is a terrible policy and after 2 weeks, I still have not heard back from them. I guess I am stuck with the product. I will not be buying anything from them again.

Plane came damaged Plane came damaged. There answer was “Damage not uncommon for foam planes” What????? I will deal with Tower in the future. They care about their customers.

Customer service not helpful...no… Customer service not helpful...no response from company when letter was written....1 & 1/2 hour on hold to speak with customer svc

Several times I was told I was told a… Several times I was told I was told a return label would be sent to me. Never happed! So I have lost trust in Hobby Zone and will look elsewhere for planes/parts. Customer trust means a lot to me. Dave

Eric Eric, store, manager, provides superb customer service. In addition, he has vast knowledge regarding RC aircraft. Eric's advice has been critical to my enjoyment of flying. Thank you so much, Eric! David A. Adams Estes Park, CO