Cancelled order after 1mo of waiting.. Bought a pair of boots that they said were in stock because other vendors were sold out of my size. After they credited my card, they sent me an email saying it was not in stock and wouldn't ship for 16-30 days. After waiting 30 days, they sent me an email saying they cancelled my order all together because of stocking issues. Absolutely horrific way to run an online retail store and in would not trust them with another purchase.

Trash Company Trash Company, avoid like the plague. Ordered a bike box with express shipping (~$290 + $60 shipping), 8 working days later and they are still "processing" the order. If you can't fulfill customer orders, don't accept payment for so many...there are plenty of competitors out there who will do a much better job & happily take the business you are clearly unable to handle.

A positive review of Campsaver I purchased an Alps Blaze -20 sleeping bag from Campsaver. Then I read all these horrible reviews. My purchase wasn't confirmed. I thought I had been scammed. I called their store to try to see if they were real. Jake took my call. Apologized. Acknowledged that their online side often got overwhelmed. He was patient, promised to look into my order and respond. Not an hour later, my package was delivered. Campsaver was 10% less than the lowest price I could find online. And they were the first to deliver. It is difficult to find outdoor stores that offer such sharp pricing on high level performance gear. Campsaver does. It is tough these days to find customer service like I experienced with Jake. The prices drew me in. The quick delivery and customer service like I experienced with Jake have turned me into a customer.

excellent sales man Today I ordered man's Rab Neutrino down jacket. It was good deal with 20% discount coupon. Since I'm computer illiterate, it could be impossible to finish ordering. The staff named CHASE helped me step by step to the end. He was extremely patient and very knowledgeable. Without his help I should have given up. He went thousands of steps further to help me. I've never met such a wonderful person. thank you very much CHASE!

Ordered 2 x batteries Ordered 2 x batteries, Payment was taken from San Marino which rang alarm bells, Product was shipped from China. , Low Value, Description on the invoice was Ornament, I refused the import, Credit Card company now investigating. Stay away.