Bad communication with emails and delivery updates I had order two Naruto Key Chains on the 22nd December and had been advised that I would receive a second email that my order is ready. It has been 9days already and I still haven’t received a response yet. Because of this lack of communication and reassurance, I decided to email them through their contact support. After this, I was supposed to receive a response within 24hours, however this doesn’t seem to be the case. I am very concerned that I have wasted money for nothing and would like the items I’ve purchased to be delivered to me.

Bought my item from the website and it… Bought my item from the website and it brought me to an app to have it shipped to my location. The app from what I found out online from reviews was a scam because like many people as myself, it brought the item to the wrong address. Now I don’t know who to turn to because the app doesn’t respond back to customers, hopefully this website Island of Anime gives me a refund on the product, fingers crossed.. -Update I emailed the website Island of Anime regarding my order that wasn’t shipped and they took care of it as fast as possible by shipping the order to the right address(not sure if they did this using the same app or other means but it came to my house). Unfortunately however, the item that arrived was not the same item that appeared on the website meaning that the outside party that sold the item on the site sold a fake of the actual item. I sent pictures of this to Island of Anime and they responded back super quick on finding solutions to resolve this issue on how I wasted my money on a fake. They initially wanted me to return the item so I could get my money back but because it was too large(the item was a miniature statue), they instead let me keep the item while also refunding the full cost I spent on it. On top of that they told me that they took off from they’re website items that were sold by the same outside party where I bought my fake statue. To those who are unsure to purchase from this site I can say that even though I got scammed by an outside party, the site itself Island of Anime is legit and was fair with my purchase and situation.

Incorrect item sent I ordered a sweatshirt at the end of November (11/29/22). Your company sent the wrong sweatshirt the end of December 12/20/22) and I am still waiting for the sweatshirt I ordered.

Responsive, effective, and kind customer service First time ordering from company. Shipping was quick. Received an incorrect item initially but the customer service was so kind and sent the replacement item right away. Very pleased with my overall experience

Review I had placed an order for 2 hoodies on april 12, I received my order by may 13. The hoodies run a bit small as I ordered xL and they fit more like an american medium/large. The hoodies are also and interesting texture, not the average soft feeling but not a bad feeling either. The costumer service has been great and very helpful! Very glad with my order.