Store kept my $ from pre Oder after… Store kept my $ from pre Oder after waiting for ever for product and email not 100% guaranteeing me I’d get my product

A Word of Appreciation for Secret Compass 🧭 I live in the Middle East most of the time and I've been internationally purchasing the highest quality items from Secret Compass 🧭 for the lowest prices in the market, since 2011 and all what I can say about Secret Compass & Lifeboat Shipping teams is that they are the best. Thank you so much. Gratefully.

Faulty purchase wasn't refunded Purchased a movie prop through their shop on Ebay. Upon delivery the item was faulty. The electronics wasn't working how it should. Upon messaging them they were quick to help but it quickly transpired after a barrage of back and forth emails they were completely fobbing me off. I requested either a refund or a return address to ship back the item to them. To which they went silent. I reached out to them on Facebook to which I was blocked. I would suggest you tread carefully with this company as they promise you everything and deliver on nothing. So now I will review their website on as many review platforms as I can including google to make others aware

The best of the best when it comes to high-end collectibles! As a customer who lives in Europe and not in the US, I have been searchong for a long time for a reliable online retailer that sends high value collectibles to germany. Of course there are big retailers like Sideshow, etc... - but these often do not have the niche products in their product catalouges that are offered by some "boutique" collectible producers. A few years ago I came across Secret Compass, who I trust with my orders since then. Not only has shipping been smooth, but the owner responds in minutes to email inquiries and sepcial requests. To all movie replica and collecitble fans, I highly recommend Secret Compass!

Excellent Customer Service Secret Compass team and Shane are excellent, they are very responsive in emails. Quick to answer questions, provide assistance and some flexibility around payments. It was shipped very quickly and arrived without issue. Very happy with my first transaction. Would highly recommend and would definitely purchase from them again!!