Received a defective product and sent a… Received a defective product and sent a complaint to the email included in the instruction manual. I promptly received an answer stating that a replacement would be sent. I received a number of follow up emails informing me of the shipment status. I have received my working replacement. The entire process was handled in a prompt and expedited manner. Kudos for your professionalism and l will gladly recommend and purchase from you again. I am using this product to help in making various audio cables, including but not limited to XLR and RCA cables. It is a great aid in the soldering process.

Great customer service Great customer service. Had a minor issue with my original pair, new ones here in a few days, all good.

Just got the VisionAid in the mail… Just got the VisionAid in the mail today and couldn’t be happier. I was just commissioned to build a scale model for a veteran and would have had to rely on a bulky desk magnifying lamp. These are so light weight and with a variety of interchangeable lens magnifications, fine detail work is made so much easier. If you build models, do fine electrical work or more you need these.

Great Customer Service I bought a visionaid magnifer from Amazon in May of this year. They are great I paint and the Magnifer works a treat. Unfortunately they broke in Novermber. I sent an email to Visionaid and they sent me out a new pair free of charge. They have the best customer service. A lot of other big companies could learn a lot from visionaid. Thanks for a great service.

Purchased eleven months ago at a good… Purchased eleven months ago at a good price for a tool not used every week. At this almost first year anniversary I wasn’t able to recharge the built-in headlamp. Within minutes of posting my email to VisionAid I received an email reply. A few questions later I received notice the company was honoring their warranty hassle free. Some two weeks later a complete replacement was received. I’m impressed. Appreciate your product at a good price backed up with great customer service. Thanks.