How MaestroQA Helped Define Our Support Department I was not looking for a QA program when I stumbled upon MaestroQA. I didn't even know what Maestro did or what the purpose was for my support department. It's hard to find value when you don't think you need something. Fast forward a year later, I don't know where my department would be without MaestroQA. The program helped my team define an excellent level of support, then worked with us to raise the bar. Vasu + team is extra helpful explaining and showing us how the program can meet our needs and continually checks in to help guide us through the process. I don't think my team would be able to scale efficiently without MaestroQA and I can't wait to see how it helps us in the future.

Working with MaestroQA has been awesome… Working with MaestroQA has been awesome because we can rely on the solutions and when we have questions, the support team always responds to our inquiries promptly. Will definitely recommend!

MaestroQA is a life saver! The team at MaestroQA are awesome! Our team's QA process used to be extensive, from utilizing Excel and Google forms, which was a timely process. Now, having the ability to seamlessly grade cases side by side saves our team time and energy. Vasu and Domenic are quick to respond to any questions or problems, and are always open to hearing more feedback about their product. They are amazing partners, and are always willing to see what they can do to better Maestro.

The best QA platform on the market! I have been fortunate enough to go through the onboarding process twice with Maestro at two different companies. They make the onboarding process easy and are always available to answer questions and ensure your needs as a business are met. With MaestroQA, we have been able to maximize efficiency, give our team back hours of time per week, and save time on building reporting. I love how it integrated seamlessly with Zendesk, and some of our other tools.

MaestroQA has completely changed the game. MaestroQA has completely changed how we think about grading quality interactions. It's so easy to get stuck in the rut of grading tickets with yes/no/NA answers which creates ineffective coaching conversations. MaestroQA opened up new possibilities for grading and coaching effectively with their checkbox feature. They also challenged us to look at the experience as a whole by tracking non-scoring criteria. Their tool has allowed us to track quality trends within our team, calibrate effectively on the beautiful customer experience, and rethink the way our agents approach a customer interaction. Their pricing model is extremely fair and you really do get what you pay for with this tool, especially since you can try before you buy (which comes with dedicated support to ensure you're getting the most out of the tool). Not only has it made my job easier by simplifying my workflow, its enhanced the Agent experience with quality monitoring, changed our perspective, and ultimately will lead to higher NPS and CSAT scores. I'm really excited to see MaestroQA grow and evolve, they've been extremely responsive to all our feedback requests along the way. This tool really is amazing and they truly provide a beautiful customer experience for their clients.