Just okay There are some psychics that are way off and aren't accurate at all. The app or phone calls cut off randomly while in the middle of a reading and you have to reconnect and get charged a second service fee for what is essentially the same conversation. Which isn't fair at all. Keen offers one $25 satisfaction guaranteed refund per month, but if the reading was $100, or you have multiple advisors that were horrible, you can't get credited for those, so it really isn't a satisfaction guarantee. It's a "I hope you stay quiet because we are giving you something" kind of thing. Having only 7 days to leave feedback is ridiculous because most predictions are further out than that, so you can't rate a psychic accurately. There are some advisors that seem pretty good, but considering none of the timelines have come yet, it's hard to rate it accurately.

Very Sad Experience I was keen for a in depth and compassionate reading. The reader I spoke with is the opposite of what I was hoping for. I mean I understand that readers have different ways of doing a reading. Just disappointed with the quality of service and wouldn’t come back again.

Convenient but overpriced Convenient, but they way overcharge. Recently they added an extra fee, too. It's far more economical to find a good psychic and work with them directly. The satisfaction guarantee amount is only $25, yet many readers charge that or more per minute. Most readers need more than one minute. So if you have a bad call, you can’t get most of your money back. They need to at least double this amount as most readings will be at least $50.

Money hungry They have started charging a connection fee that customers have to pay in addition to funds they are already gouging from the readers. When the system has issues we still have to pay, we can only get money back if we rate the reader badly. Very money hungry.

Beware that their $20 referral fee… Beware that their $20 referral fee reward is dodgy. I introduced my cousin/ housemate to it and she received her reward but my $20 reward didn't come weeks later. But then they retracted the reward a week later saying it went against the Keen policy. I asked several times what was that about but was not given an answer. So yeah, no point giving them any referral business.