I ordered a 7 x 5 photo I ordered a 7 x 5 photo, i got a 6.8 x 5 photo. After complaining i was told i should have read their t&c's they do not guarantee exact size. I now have a photo with a gap in the photo frame

Simple..Orders are never delivered. Simple..Orders are never delivered. They take your money and hope you forget. Never using them again.

Defective My envelopes were printed upside down, and the company refused to refund even after I sent photos. The cards would be an embarrassment to use. There is clearly ZERO quality control. A five-year-old would have easily spotted this defect. Very unprofessional. I have used Snapfish for years. The service has clearly plummeted. Never again.

Was promised a delivery date by paying… Was promised a delivery date by paying extra for rush shipping. They are just taking people's money. Customer service is terrible, No phone number to actually talk to someone. You can "chat" but they don't "do" anything about it. They say they are escalating it to the next level by email, that really means they are just tired of chatting. When you try to respond to the email, it is unable to find the email address. Total SHAM! DO NOT USE THEM

I WOULD GIVE ZERO STARS IF IT WAS AN… I WOULD GIVE ZERO STARS IF IT WAS AN OPTION!!!!!!! I have been trying to reach out to them for over a week and keeps getting disconnected via live chat. This company does not have a call center where you can call and speak to a live representative. We are a young family living in Florida and spend most of our days in the pool or going to the beach. I uploaded pictures via the app and thought to myself "oh they can be delivered, thats fantastic." I placed my order on 04/01, received an email on 4/2 they were printed and ready to be shipped. They gave me a tracking number that still to this day says that the shipment has not left their facility. I have had MULTIPLE chat sessions with agents and there has not been one person who has been able to help me. Yesterday 4/9- I received a message request on facebook from a complete and total stranger. Messaging me to let me know that she received my pictures along with hers. I am super SUPER thankful that this woman reached out and she wasnt a creepy man looking at pictures of my young girls in bathing suits. Due to the chat being down yesterday- I emailed them letting them know of the issue. Of course my package hasnt been picked up BECAUSE SOMEONE ELSE HAS MY PICTURES. Today the live chat was available. I kept once again, getting disconnected. I finally get connected with a woman who really didnt care that I was upset and frustrated. I told her the whole story and explained that the very kind woman who received my pictures wrote return to send on the packaging and mailed back to the facility. The live agent I was chatting with proceeds to tell me- I need to reach back out to the woman who received my pictures and have her reach out to snapfish because there are certain protocols that need to be followed. ARE YOU KIDDING ME- I have to reach out to this lady and ask her to (who I am sure is a busy individual) take time out of her day to deal with a chat where you will probably be disconnected at least twice during the session just to get this resolved? It is not the ladys fault she received the wrong photos. Obviously frustrated I said forget it, please just cancel the order and refund the money back to the card I used at checkout. She tells me that my request is denied for a refund because I have not followed the protocols for things like this. They need the pictures back first in order to process a refund. THIS COMPANY HAS THE ABSOLUTE WORST CUSTOMER SERVICE I EVER, EVER IN MY LIFE DEALT WITH.