Overall a good experience but wire too short Overall a good experience, told me the product would come within 8-14 and came after 8 days. Good quality, however, I think cord for the box too short very few places I can put since I need a plug pretty close to it.

received the wrong Kyoto boxes. I waited about 3-4 weeks for my Kyoto box to come in which wasn’t to bad. But when I received them they weren’t the ones I ordered didn’t make for a great experience.

Pretty lengthy shipping time even for… Pretty lengthy shipping time even for express shipping but it’s arrived in good condition :) also slightly different color then what is advertised on photos of product on website but still looks cool 👍🏻

Really bad customer service The box itself looks super nice, but the cable was defective. (Probably already happened during shipping) So I wasn't able to use the box to its full extent. When I asked if I could get a new box sent or if I could get my money back, I got a strict no. They are not aware of any guilt and pack everything with the greatest care. I then asked if I could at least have a new cable so that I could repair it myself. That too was rejected. So I paid almost 40€ for a non-functioning box. Customer service is really a disaster. The website also advertises a 30-day money-back guarantee, which is absolutely not true

I had purchased 9 boxes for Christmas… I had purchased 9 boxes for Christmas and got them in January 19. They craftsmanship was amazing but I have one major problem. My remote to change the lights, don't work. Sadly it is happening to all of the order. Beautiful boxes but the hardware and Bluetooth aren't connecting like they should If my boys weren't so excited it'd bother me a bit more.. just want to have fully functional frames to put up