Still have not received order - update The website makes it seem like it's a local to NY. But when you put your order in , it's coming from China. Which isn't really a big deal. However, on their website it says you will receive your order to Canada within 8 days. I placed my order Nov. 30th 2023. It is Jan 4th, 2024 and still have not received it. I asked for a refund and I keep getting a copy and paste email that my order is on the way and they send me a tracking number that keeps showing no updates. It's been a frustrating experience. Maybe if I do receive my order the star rating will change if the quality is good. But I don't have the painting to tell you for sure. -- update - I've received my refund and they were kind enough to apologize and resend my order. I have received it was if Jan 15th. Ive upped the star rating to a 3 because I felt that I did have to write a negative review to finally get a different response. I am appreciative that I was finally heard and my situation was rectified. Update : Replying to message received today. I did acknowledge in my review that I did receive a response from the company ، but It felt nothing was rectified till I posted a review. The updates I received were not answering my concerns till after the review was posted. I appreciate my refund. And I appreciate that you still sent the paintings. I haven't heard from my friends yet to confirm the quality of the actual product. When I hear, I will post an update.

Fantastic results (Custom paint by numbers) I love my order! My painting came out so nice that people can’t even tell it was a paint by numbers originally.

I could make a great painting with… I could make a great painting with simple instruction. I am so proud that I could make a memorable art.

Took over a month to receive order The product is great but it took way too long to receive. I ordered it in late January and did not receive my piece until March. The website claims it is New York based and fairly quick turnaround times, but my product actually came from China. Communication with customer service is poor and they never took responsibility for the long delay. I’d gladly order again knowing how long it takes if they’d advertise that more transparently and proactively let customers know if there will be delays.

DO NOT SHOP HERE I ordered a custom paint by number and was looking for a way to return it as it arrived damaged. I tried to contact the company, after three emails I received a response. They will not accommodate me in ANY way, shape, or form. In the response email I was told to iron it out. Not only do I not own an iron, but when I borrowed one - it didn’t actually work completely. I will never shop here again.