Helpware

548 Market St, 94104-5401, San Francisco, United States
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4.50
Based on 20 Reviews

5

80.00%

4

10.00%

3

0.00%

2

0.00%

1

10.00%
About Helpware

Helpware builds customized teams in Customer Service and Back Office for industry leading startups and modern companies. With offices in Irvine, Lexington, Kyiv, Manila, Guadalajara and Berlin, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients.

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Civic Cruz
NZ

Helpware is great! Helpware is great! I love working with this team. They are accommodating, understanding, and have good attention to detail. Their commitment to customer satisfaction through open communication channels fosters strong, long-term partnerships. For businesses seeking reliable BPO services, Helpware is a strategic choice for success.

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LZ
GB

The most unprofessional and uneducated… The most unprofessional and uneducated sales approach I have ever experienced. If that's a view in to what they're like to work with, it's worth avoiding them

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Jeremy Hay
GB

Impressive Service Great customer service, very high quality of outsourced hires, and very data-driven and performance-driven approach to managing teams. Definitely will use at any other companies I work with in the future!

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Renata Sandor
CH

Great team and very attentive! We have been using Helpware for a few years now and I can honestly say that my experience with them has been great. They are very attentive and always respond in a timely manner and the workers they provide are knowledgeable and personable. We treat them just like we treat our internal team with no exceptions!

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Darrell West
GB

Helpware gets a Gold Star from a Tech Startup We are a tech startup that has a very complex platform which requires technical expertise and top-tier support. Helpware's personable, consultative-style approach to building relationships made the process of securing and training agents on our complex curriculum effortless. The Helpware team comprised of supervisors and agents provide first class service with a personable nature. Helpware provides weekly feedback in the form of management calls that allows us to critique every aspect of their performance. In addition to the excellent results, they are always looking to improve and are very receptive to client suggestions. This is a first class operation that is worth every dollar spent. I highly recommend Helpware to any business that is looking for a white glove solution.

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