elaine tunnicliffe
GBPlease do not buy from this company Please read all the other reviews on this company they are all over the internet for very good reason. They are scam merchants. My story is almost unbelievable. They charged me $100 for fixing hinges on sunglasses. After negotiation they dropped this to $45. When the sunglasses were returned to me they hadn't been repaired. When I threatened to challenge the charges with the credit card company Tony Russo agreed to carry out the repairs for free. Once the glasses were sent back he refused to do anything until I gave him a check for the full cost of repair. He was so delighted to have conned me he even told me so. I let him keep the broken glasses as I just wouldn't be prepared to hand that man any money ataall. Please read the other reviews on line. The stories may differ in the detail but the overall gist is that these people are scammers and thieves and unpleasant ones at that. They have been abusive to customers and are guilty of harrasment. The step open to all of us affected by this company is to speak with the Attorney General of NY stae,it's easy to do as 311 can connect you to the office 9am to 5pm. If they make personal threats via phonecall or email then contact the police. If everyone acts together they will be stopped.
mad
GBDON'T BUY FROM THIS COMPANY! this company has fraud written all over it. I don't want to go into detail about my story but i would like to inform anyone who's thinking about buying glasses from this company..... DON'T DO IT! I had purchased some glasses, they were not what I wanted. I wanted to send them back so I called customer service to get an earful of how much of a piece of shi** I am and I will not be getting a full refund. Reported it to my bank.... cha ching all problems solved, until last week. I received a personal phone call from "Tony Russo" owner of the company and he said that he's going to drag me down the street and kill me. Made a report to the FBI. This guy has no idea on how to run a business and I hope people look into this company before buying.
Chachi
AUThank God i read these reviews Well mine is a short story. Put through an order at decormyeyes.com. After a few days of not hearing back i thought it was a bit strange so did a search and found this website. I promptly cancelled my credit card to avoid the charge going through. Tony the absolute gem that he is has advised me I'm going to collections...lol What an idiot. Thanks for all your reviews guys. You def saved me a whole lot of trouble
C McCarthy
GBWant to be lied to and then verbally abused by the owner of Decormyeyes.com? I ordered a pair of Dior frames from Decormyeyes on the 22nd January 2009. I have received absolutely disgusting customer service from this company and would like to warn potential customers away from making any purchases via this site. The site specifically promises that there will be no additional custom fees, duties or taxes to pay on items, and I requested and received further assurance of this via email. However I have had to pay an extra £30 over and above the cost of my order on...custom fees, duties and taxes. I immediately took this up in a polite manner with the Customer Services team and have been utterly amazed at the general rudeness of these people. In fact, I don’t think I would be overstating the situation if I said that I have been outright lied to in order to make a sale. Despite written assurances that they would refund the additional cost if I were to accept delivery of the frames and make the customs payment, I have since been told by the ownder of the company himself, who seems to handle all complaints, that it is not their problem after all and that "sitting in his New York office, he really doesn't care"! I was subjected to verbal abuse over the phone, told that I did not deserve the frames, not allowed to finish one sentence and eventually forced to put the phone down to stop him shouting abuse at me! I have since discovered one shocking review after another on the internet, some so ridiculously appalling I have laughed out loud, and wish I had come across these before. I have not bothered to keep fighting to resolve this as £30 is not worth the insanity of dealing with the Manager of this company.
Joseph
CABEWARE decormyeyes.com Scammer and a con artist. Thank god i did not send my money. I simply inquired about a pair of glasses. Something didn't seem right, so I checked with the BBB and noticed they had an "F" rating. I received a harrassing email from Tony Russo, aka Stanley Bolds, aka Vito Borker, calling me a "retard" and a "faggit" (sic). The man has never met me. BEWARE getting involved with this company. The guy should be committed.