Loving Was great no problems, needed help and help was provided. Devices works amazingly!!!

Lexie B1 by Bose Hearing Aid - Failed Product & Support While the product (B1 by Bose) is decent, the reliability is poor to unacceptable. The wires fail regularly and as mentioned by many people, are not a warranty item and need to be purchased at $50 each failure (I have had 3 failed). Unfortunately this is not the only problem, customer service and shipping are also very poor. I have been waiting for nearly 4 weeks from my purchase date to receive a replacement wire. The part has been shipped twice and because Lexie only uses USPS, they have no idea why the part has not been delivered. They insist that they are only able to ship via USPS and also insist that it's not their problem that the USPS can not complete a delivery to my mailbox in a condo building (normal keyed cluster mailbox). Lexie was unwilling to do anything to expedite shipping on the third attempt. To make matters worse, Bose the manufacturer was my initial experience with the product that also failed. They offered a refund if I returned the original (failed) set and re-purchased from Lexie which I did. It was returned in September 2022 and now at the end of January 2023, Bose says they have no idea why they have not issued my credit only to confirm that its a "really long time". This business partnership between Bose and Lexie seems like a scam. They do not stand behind the product at all, offer "Worst in Class" customer service and are unable to refund money that they agree is not theirs. As I stated earlier, the product when it works is decent and a good value. Unfortunately, the product requires support which is non existent. Have a Great Day! John Butler

The best! The best! I have lost 2 pairs of Lexies and had to reprogram my app. I could not have done it without the help from Jane @ the Lexie company this last time. She has was very patient and calm with me. I would not have any other brand than Lexies. I LOVE them. The fact that I can set up specific situations such as church, movies, outdoor, etc is invaluable. Nothing for me but Lexies. Thank you, Jane!

I regret my purchase These screech and squeal upon certain sounds and whenever anything gets near them…hands, coat collars, seat-backs, etc. it’s so loud that people around you will hear it. Have tried every option and nothing works…none of the other domes, no settings, nothing. Phone streaming has so much static I had to stop using it. Lexie makes claims of their customer support - I claim BS. I emailed them twice with not even a reply. Tried their instagram account and no reply there either. I regret my purchase.