Awful - avoid at all cost Called for A/C repair on Sunday. The guy came out Monday & said we needed a motor & that he would order it. (I had to beg him to come out). He promised to come on Wednesday to repair - he never came. I called the co & they said he had never requested the part. I cancelled the policy on Thursday. Everyday our high temperature was over 100 degrees. Don’t do business with this company. Their installer lied to me twice.

Very poor communication with customers… Very poor communication with customers regarding their service request. They give you no updates on pending service calls or when ordered parts will be available. They have a difficult time reaching their own service vendors by phone and communicate mostly through emails etc.

AC replacement AC replacement. I have been working with Landmark for three months now on an issue involving our AC. 1. They had no service providers near my location. (Find a contractor near your location) Three separate contractors verified the unit needed to be replaced. 2. Landmark wants to talk to contractors. However, the contractors would hang up after 15 minutes on hold. They have a job to do. 3. Landmark knows this and keeps the contactors holding knowing they will hang up. 4. Can you provide the contact information on your closest service provider to me? I'll pay for the travel. 5. "I can only provide contact information on a provider near you. Since there are no contractors near you, I cannot provide this information

My fridge died the end of May My fridge died the end of May, and the contractor recommended it be replaced. After Landmark finally decided to do that they sent us $500.00 and after a poor review the case was reconsidered by Tiffany Nguyen and now they are sending a check for $699.00 that covers the new fridge we purchased. I feel bad it took a bad review to get what we should have received in the first place.

If I could give a 0 stars I would If I could give a 0 stars I would. I called yesterday because our AC is out and it 100 degrees outside and 85 degrees inside. They have ONE contractor that they use in our ENTIRE area, ONE! We are in Boise, there are 1,000 HVAC companies around us. Their ONE contractor isn’t available for A WEEK!!!!! And they refuse to let us call someone else and get reimbursed. TERRIBLE! DO NOT USE these guys!