SW
GBI would not use them again. The delivery was great, they delivered to my hotel before I arrived. The condition on the scooter was horrible. it was tape in many places. I was not comfortable going far with it. Pick up was awful, the contract said they would pick up at the Brooklyn Port. That never happened, we sat over an hour and a half and it was time to go to the airport, no one had arrived. They told me to take into the cruise port and leave with the receptionist. That was a no go, custom was not allowing us back in and they had no idea where a receptionist was located. Then they sent in writing to take the airport leave with someone. It was just awful all the calls we received, instead of someone coming to pick it up from where we agreed. Finally they said someone would meet me at the airport, for close to an hour they text and called and tried to have me drop it off to a staff members home, and hotel etc. It was so annoying! I constantly said I would be at the airport, with the Terminal letter and airline name. The calls and texts my husband and I received were so annoying. No matter how many times I said we are in an uber (which cost us more $$ because I had to get an Uber that could hold the scooter, the women told me upfront on the phone they are not reimbursing me. Customer service was a 1.5, scooter was a 2.00. I would not rent again from this place.