Good bike, poor shipping The bike is great, but shipping was disappointing. It was not packed well and the charger arrived broken. UPS also failed to get signature upon delivery but I got lucky and it was not stolen (all packages left get stolen here). Getting a replacement charger was pretty easy but took a while and I didn't receive a tracking number until the day it was arriving. So overall good bike, good customer service, bad packaging and shipping.

Ecotric Hammer bike I purchased the hammer bike in July of 2022. Great bike and some accessories for it. I broke the controller brackets trying to move it on my handlebars and I couldn't find any more in the accessories to replace. Be careful once you install it on the handlebars don't try and move it like I did.

I order a set of WingLights 360 Fixed… I ordered a set of WingLights 360 Fixed turn signals which are USB rechargeable for around $48. However, they sent me the "V3" version (which require batteries and sell for around $28). I called and happily, their customer service was first-rate; they had the correct "360" version to me within a few days. Unfortunately, they were defective -- they didn't hold a charge after I charged them several times at the requisite 30 minutes. Perhaps they were old stock and have been rendered defective over time. I'll call tomorrow. This is very frustrating but I’m sure their accommodating customer service folks will either get me a replacement soon or refund what I paid.

Awesome company Awesome company . Great customer service. And quality made bikes . I’ll be making another purchase as soon as the bike becomes available again . It’s out of stock or I would have 3 of these now

Battery doesnt set in bike properly Battery doesnt set in bike properly And it is a hassle to return it. Lost a customer