failure to do a normal follow-through on new scrip I had my endocrinologist write a new scrip and Alto has failed to follow through, ruining my day yet again. The pharmacist that contacted me is a terrifically poor communicator, to the extent I don't quite grasp what's going on. At best I'm waiting another week, but if I'm going to have to "reach out" to the clinic behind a person's inexplicable comfort level _problem_ with following through normally, I'm just going to have my endo send the scrip to Walgreens. Ridiculous. AVOID.

Used to be great, but really the worst now They really were the best a year ago, but their service has gotten horrible. More than an hour wait to get through to a phone agent, and my last 10 interactions through online chat were completely ignored or had wrong information. I can't get prescriptions filled in a timely manner. They were great when I switched, but I'm going to switch to a mail order pharmacy or Safeway now. Too bad they just don't seem to care. I let my doctor know too since they were recommending them as well

Poor Communication and False Delivery Times I've had my medications not be delivered multiple times. I'm also sick of their 24 hour to never response time.

Alto appears to be going under They used to be a great company / service. Now they routinely are out of stock of medications and can not keep up with deliveries. Deliveries confirmed and scheduled are cancelled at the last minute, moved to the following day. Where they are again cancelled. Again and again. They will sometimes send a text just before the scheduled delivery asking if you're sure you still want delivery - with no option to reply. Then they cancel for that day. These are needed medications. This is medical malpractice. Sad to see how a once great company can fall so far so fast.

I have a credit charge on my statement… I have a credit charge on my statement from Alto, and I don't have an account from them. I never heard of them before the bill came in. They tell you on the phone to go online, but then they ask to start or provide a password. They don't answer the phone. I guess I will have to dispute the charge with my credit card company.