The experience I have had with Medly… The experience I have had with Medly has been embarrassingly horrendous and unacceptable. It has been 20 days since my doctor sent my prescription to Medly, and I have yet to receive it. On top of that, Medly customer service has been extremely unresponsive and unaccommodating. The responses I have gotten have been sent several days after my initial inquiry and have been extremely cryptic with no real update on the status of my prescription. This is medication I need and not some discretionary purchase I can wait to receive, yet Medly does not seem to recognize that they are single handedly responsible for negatively impacting my health and well being. My doctor convinced me to switch from Capsule to Medly, but I will surely never be using Medly again and will be returning to Capsule after my case is resolved, if ever.

AMAZING Customer Service - A team that cares Prior to my neurologist telling me about Medly Pharmacy I had the most difficult time getting my medications. I am disabled and can't leave the house without assistance. I am unable to stand for more than about four minutes so waiting in line was difficult. Then COVID made it that much harder. I cannot brag enough and give KUDOS to the staff at Medly for the most amazing customer service and utmost patience. They are always so very pleasant and willing to go the extra mile to assist. They have a strong understanding of helping those with chronic illnesses/pain. I have recently moved from MD to NJ and I notice the exact same effort and strong customer service with the NJ staff. I tell them as often as I can that they have made such a difference in my life and have given me such peace of mind. Thank you Medly staff.

Waiting Forever for a Prescrition Called in to check in on a prescription on Monday. Was told they would send to the pharmicist and i would get a return phone call that day to schedule the delivery. Of course they didn't call and I had to call again the next day and wait on the phone for another hour or so. Was told they would schedule a delivery for the next day. The next day came and - guess what? - no delivery. On hold again for another hour to see what happened this time. This place used to be good - not anymore. If you need a prescription anytime in the next week you can use these guys. If you need it on time - go somewhere else. Hint to Medly - why don't you hire a few more employees to answer phones??? Are you too cheap?

Started well, but now unreliable When we started with Medly they were quite good. But this last year has been one of inconsistency and excuses. Not really an issue for most businesses but when it is for time sensitive medications, it is. I would say use them if you need medications that don’t require timely filling. If you need meds effectively delivered in a timely fashion you should probably look elsewhere. TLDR: Mostly good but unreliable.

I don’t know what happen to medly in… I don’t know what happen to medly in the last couple months but their services has went down the toilet. I have requested an itemized claim history of my prescriptions. I have text, called and emailed asking for this list but nothing. Now i have to repaid my fsa because of poor service.