Fake free delivery!!! I bought a brush set from sigma beauty and it was free shipping offer to the U.K. on my purchase .My order delivered by FedEx but soon after they I have been charged £22.25 by FedEx for something called tax and duty for international shipping!! I bought many products from the U.S but that’s the first time I have to pay taxes for my delivery. I believe if Sigma beauty offers free shipping, they have to pay for everything and if not, they have to let the costumer know that there will be a hidden charge waiting for you after shopping from out side the U.S. I am very disappointed with there service and never want to buy anything else from them.

Order is stuck in processing mode! Order is stuck in processing mode!! No customer service number is provided on their website. I sent an email inquiring about the delayed shipping. However, Sigma does not respond!! I got scammed!! Update: upon reading their response, SHIPPING an order in 10 business days is absurd! RECEIVING an order in 10 business days is bad enough! In addition, this extensive delay is not stated on the website. It clearly states 5-7 business days (also a dreadful wait time). Next time, I will have to check out Amazon!

These brushes are not worth the price! These brushes are not worth the price. They have a new sale every week. They claim to want innovative and inexpensive products. Rather than the constant flash sales have lower prices...!? CS is a joke. They are completely unhelpful, vague . unprofessional and disengenuine! Stop the fake apologizing! Little info--they are made and sold in CHINA, therefore they canNOT be cruelty free as they claim.

Keep your lies and dishonest apologies. I placed 4 large purchases in one month, three had issues and two of those were missing items by bait-switch deals to which they had no intentions in fulfilling. Thank you Sigma. I see your true colors. All around gross mismanagement. Thank you, but no thank you. I'll take my business elsewhere. Oh, another thing I unsubscribed and somehow still received a "Come Back, we miss you" email offering 15% off on the next purchase. If you honored your deals, I would gladly be back. Keep your lies and dishonest apologies.

Great products, shipping process could be improved First ever order with Sigma, I ordered the palette vault (4x eyeshadow palettes) which wasnt available at the UK stockists at a really good price over black friday and selected untracked shipping. After reading these reviews I was worried my order wouldnt show up, and it did take a while (to be fair it was over the xmas and NY period) but my order arrived in excellent condition and no extra customs charges were applied (I'm in the UK). The products themselves are stunning, my only constructive criticism would be that I can't understand why such a large successful brand are even still offering untracked shipping in 2021 (and more to the point charging so much for tracked shipping) when other much more affordable stateside companies (like Colourpop) give you tracked shipping as a given? I feel like tracked shipping for all orders would eliminate a lot of customer complaints? Anyway, really happy I grabbed the palette vault but will look to order Sigma products from a UK retailer that stocks them in future to avoid wait times/worry it wont arrive.