Raymond Wang
TWThe order was placed on Feb 2nd The order was placed on Feb 2nd. Today is Feb 14. I’ve not received any form of shipping notification. Even after I emailed customer support twice, they still have no reply to my request for a shipping date. Quite disappointed
Sualdam
GBI can't believe NeilMed have done this! I can't believe NeilMed have done this! I've had a pulsating Sinugator for several years. I can't remember where I bought it, but it was probably from a seller on Ebay. The product is great for treating sinus problems associated with having a tooth abcess (the reason I first bought it), and early-season hayfever (which I have acquired as I got older). What I do is use boiled buffered water (using NeilMed's premixed sachets, which I buy on Ebay), then stir in a teaspoon of Manuka honey, and irrigate when it has cooled down. Recently, I dropped the Sinugator, and the small shaft which connects the nozzle to the body snapped off. I contacted NeilMed on the off chance they could supply the part - it seemed a shame to have to bin the body, which was working fine, just because of the nozzle. They asked me for my name and address. I fully expected and was prepared to have to pay for the part if it was available (their site points out they don't sell spares, but to contact them and ask). If it wasn't - and I honestly assumed that it wouldn't be - I would have readily just bought another. It seems from the emails I've received today that they are just sending me a whole unit. They most definitely didn't have to do that, and the possibility that they might had not even crossed my mind. Even just the spare part being sent would be service beyond what I expected. But this is way beyond. Thanks, NeilMed.
jay
GBFailed I have a can of Neilmed Saline Mist spray. It quit spraying with it still about half full. I called them to see about a replacement. The guy all of a sudden pretends to not undertsand me when I said I had an issue (twice.) Called again, and had to give up due to agent's poor English. Will get Arm & Hammer nasal sprays from now on.
Theresa
GBDon't waste your money buying neilMed… Don't waste your money buying neilMed suavear earwax removal aid , I paid £10.99 for this product and it did absolutely nothing for the wax in my ear .I feel ripped off. I had to give it one star to write the review other wise I would of not given any .
BDLP
GBIn the U.S.A. yet can't even speak English ! Geez... I think their offices are in Santa Rosa, California. I called, spoke with two different people, and finding someone in the United States that speaks English, now days seems to be impossible. After the second person answered, I couldn't again understand, and just hung up. I've studied years of French, Latin, Chinese, Portuguese, Italian, Russian, Arabic, Italian and more. Understanding these "people" in the U.S.A. that can't even speak English, give me a frigging break !!!