Poor customer service and shipment I made an order on Nov. 28th and 10 days later still not shipped. They refused to cancel my order because it has been "processing". After several emails through their online contact form consulting my order status, they blocked my email address. Worst online shopping experience ever. Never shop with this company again.

I love Benefit cosmetics I love Benefit cosmetics. I discovered this company over 20 years ago, and there customer service is fantastic. I had a wonderful experience with a representative who was working at the Sephora location at Yorkdale. This lady was fantastic. I regret not knowing her name. She didn't have to help me, but she did. I was trying to find a product, but they did not have it. This woman went out of her way to try to help me. The other thing that really impressed me with Benefit Cosmetics is that they don't discriminate based on age. This woman is older, and Benefit Cosmetics should praise her. I am. This woman is an inspiration. Gives me hope that even though I am older that I still have something to offer this world. I love your company.

Had my eyebrows shaped and tinted by… Had my eyebrows shaped and tinted by Annika in the Chelmsford boots, such a lovely lady. Made to feel at ease she showed me where my eyebrows should start and finish and how to fill in the gaps etc. very pleasant experience and I have rebooked Many thanks

Great product let down by poor service I love benefit products but the service leaves much to be desired. Ordered my products a week ago, money out of my account, however, still yet to receive any form of despatch or shipping notification, sent 2 emails to the company who can't even seem to confirm if my order has been despatched or not. Upsetting as a long term customer.

Poor service Very poor customer service. Advertised free delivery with new mascara but never happened. Stated no code needed. Emailed customer service to be told tough should have physically picked free delivery. Will not buy anything else from benefit online. Rubbish