Exceptional, Supportive Medical Professionals I have been a patient at Ro for three years, with my first prescription being for Latisse and now for Metabolic weight loss. I have received exceptional support from a dedicated team of medical professionals who communicate effectively with me through emails. They answer all of my questions and concerns. I had labs taken, my blood results were thoroughly explained, and the medical team at Ro explained how their treatment would help me live a healthier, happier lifestyle. I recommend Ro to working mothers who don't have time to go to their PCP for tests and referrals. Ro has medical professionals you can trust to care for you so you can live your best life and not wait for a doctor's appointment in three months. Thank you, RO Medical Team, for supporting me as I took the first step in leading a healthier life, and it only took three days!

Irresponsible customer service strategy Ro has completely removed any phone support for its customers/patients. This is absurd for a telehealth company. If they can’t keep up with the customer service demand, they either need to improve their employment and hiring practices or they need to improve their product/services so that not as many people require support. Ridiculous that they would think email-only support is a valid approach for a company in the healthcare space…

Quick and easy Very quick and easy to get things going, they respond very quickly as well. I was approved for medication within a couple days of test.

If your trying to lose weight, try a sensible diet If your trying to lose weight, diet and exercise. Keep hydrated. Don't take glp-1 drugs from those who need it. Type ll with multiple issues resulting from this disease. Neuropathy, diabetic retinopathy, kidney dysfunction to name a few. If you just want to lose weight, do it, don't rely on medication that others need.

They sent me a blood test for $174.00… They sent me a blood test for $174.00 then wanted to charge me a minimum of $450 more to get started… you have to choose 1 of 3 options… $450 - $1500 more… there is better telemedicine to choose from. I had numerous questions and seemed to get automated response texts (they had a human face in the text but never really answered a direct question). Never received a call…. Tried to do business with them for about three weeks and just cancelled and gave up. Would not do business with again. Never received any product whatsoever.