Great Customer Service I had to reach out to customer service with questions/issues on two separate occassions, both of which were my fault. Once to reschedule an appt I had made with my Provider and once to help correct a mistake I had made with at home testing. Both times they got back to me within a few hours, and both times they resolved the issue as soon as I raised it. I didnt have to go back and forth with them at all, they just took care of both issues immediately. Tremendous customer service.

TRT for nearly 1 year! I’ve been on TRT now for nearly 1 year and it’s a total relief considering how far I’ve come. My first testosterone test was extremely low, now I’m up almost 600 points! Sleeping, libido, weight, and energy have all been improved! Doctors are very informative and helpful and Hone has made this process a possibility.

Unacceptable Experience with Home Health I am writing to express my extreme dissatisfaction with the service I have received from Hone Health. My experience, which began in February 2024, has been nothing short of a nightmare. Despite undergoing four blood tests and numerous attempts to communicate with your support team, I have been met with incompetence and disregard for my concerns. Your insistence on repeated testing without providing clear explanations or acknowledging my questions is unacceptable. The lack of specificity regarding the biomarkers in question only adds to my frustration. Furthermore, the absence of a customer service support number demonstrates a lack of transparency and accountability on your part. I followed your instructions to go to LabCor for testing, with the assurance that Home Health would cover the cost. However, after receiving the results, I was informed by your support team that I needed to be tested again. This contradictory and disorganized approach is unacceptable and reflects poorly on your company. I demand an immediate refund for the services I have paid for but have not received. Failure to do so will leave me with no choice but to escalate this matter further. I expect a prompt and satisfactory resolution to this issue. April 26, 2024: I am responding to the nameless "kvetrano@honehealth." comment. All you have to do is read the help tickets I have opened and responded to. You will find that your support team failed to respond to my questions. You need to look at your organization and make some changes to better serve your customers instead of being on the defensive with your comments. It is sad.

I started with Hone and have loved it… I started with Hone and have loved it ever since. They have really good customer service and respond really quickly with any question you have. They have really good resources and offer a wide variety of products. They also prescribe really specific treatment plans according to your needs. I feel really good about my choice to receive services from Hone. I recommend to family and friends.

Excellent Company Very friendly staff, very responsive as far as support, and definitely trustworthy. I've been with Hone for over a year and have nothing but positive things to say. It's a relatively complex process keeping everything necessary working for an online health service and everything I've ever asked of them has been provided.