Hone Health makes balancing hormone levels simple Hone Health makes keeping track of my hormone levels a breeze. As men age, things change. Luckily, Hone provides many treatments for an affordable rate. Just because we get older doesn’t mean that we have to feel old. Hone’s customer service has always been quick to respond any time I’ve had questions or concerns. My treatments always arrive on time and my physicians do a great job of helping me understand my lab results and treatment options.

Unacceptable Experience with Home Health I am writing to express my extreme dissatisfaction with the service I have received from Hone Health. My experience, which began in February 2024, has been nothing short of a nightmare. Despite undergoing four blood tests and numerous attempts to communicate with your support team, I have been met with incompetence and disregard for my concerns. Your insistence on repeated testing without providing clear explanations or acknowledging my questions is unacceptable. The lack of specificity regarding the biomarkers in question only adds to my frustration. Furthermore, the absence of a customer service support number demonstrates a lack of transparency and accountability on your part. I followed your instructions to go to LabCor for testing, with the assurance that Home Health would cover the cost. However, after receiving the results, I was informed by your support team that I needed to be tested again. This contradictory and disorganized approach is unacceptable and reflects poorly on your company. I demand an immediate refund for the services I have paid for but have not received. Failure to do so will leave me with no choice but to escalate this matter further. I expect a prompt and satisfactory resolution to this issue. April 26, 2024: I am responding to the nameless "kvetrano@honehealth." comment. All you have to do is read the help tickets I have opened and responded to. You will find that your support team failed to respond to my questions. You need to look at your organization and make some changes to better serve your customers instead of being on the defensive with your comments. It is sad.

What a waste of time and money What a waste of time and money! I started the process in the beginning of February, and after taking blood tests three times, it took all the way until April to even get approved to buy any of their products. And then when I looked at the transaction sheet for my billing, they billed me 3/06, 3/31, and twice on 4/08 and I haven't even ordered any product. Don't waste your time, visit a real doctor and get it done right.

Hone Health has been great Hone Health has been great. Anytime I have questions or concerns the customer service team is quick on answering and always helpful.

Prompt and professional support My experience with the Hone Health's support has continually been outstanding. I recently needed to request my prescription be sent out early due being on travel. Having dealt with military and VA medical departments, I anticipated a long painful process. I was pleasantly surprised when they made it happen with no fuss. This triggered an automated email response that prompted me to schedule another panel of lab work in error. When I inquired about it, my concerns were quickly addressed and handled. I would like to especially thank Edith Andrews for her prompt help and making me feel as if I was the top of her priority list.