Great Customer Service Anne was very helpful and explained what happens when a prescription is sent in by fax. I am confident that I will be able to order without any problems.

Instructions were unclear over the… Instructions were unclear over the telephone. I called customer service to refill the prescription and the young lady did take all the information to place the order BUT then I was told that I would have to go ONLINE to make the payment. Went ONLINE pulled the order up and was asked to upload the prescription..even though there were Refills left..then the PAYMEnt..I uploaded the check photo..BUT it still reads online WAITING FOR CHECK. WAITING FOR PRESCRIPTION!! Went to CHAT and Anne told me it takes 24-48 hours to update system. IT should be in the INSTRUCTIONS that it takes that long. I wasted half and hour or more.

chat agent Your chat agent was very helpful and said she would put a rush on my order. Much appreciated. When I called, your phone agent was not helpful at all, so I appreciated the agent response online.

Very easy to order/refill medication on… Very easy to order/refill medication on line. I’ve never had an issue with any order.

Auto Refills or Dosage Counters would be extremely helpful While your prices ae wonderful, it took an exorbitantly long time for your site to take the information I typed i for my pet's profile which delayed his medication arrival. Thankfully, after chatting with someone through the chat system on your website, things were worked out. Your company's named is Canada Direct, yet our medication shipment came from New Zealand. It would explain why it took so long to arrive. The medication I ordered was an inhaler for asthma. There is no dosage counter. So, I have no way of knowing how many inhalations are left and you do not order auto refills. This presents a risk of running out of medications.