On a late Friday afternoon On a late Friday afternoon, after 4pm, my portable oxygen concentrator shut down "due to overheating". I called Fletcher's and gave the required info, I did not expect such a quick response BUT I got one. The service tech came with a new concentrator, he was so very kind and courteous. I forgot his name but will NOT forget the quick service or his kindness.

I had all the info I needed to succeed George made sure I had all the information to be successful with my new machine and patiently answered all my questions. I felt I was in good hands learning a new machine.

She was very helpful to switch my… She was very helpful to switch my product and concern about how I sleep with it and that is excellent customer service.

Martha/Toni Martha, helped me from the initial call and assisted me up to my visit, I met Toni who educated me and fit me for a CPA mask. This overall experience was amazing Martha and Toni make a great Team; I am very pleased.

If I could give the a 0 . If I could give them a 0 .. I would. It’s been the WORST Homecare company I have ever acquired. They don’t acknowledge that if a patient has a power. Port it’s because they can’t have their veins accessed. They’ve given the runaround for over a month to get labs- now that I demand that my mother be discharged , now they act sweet and try to see if they can resolve the issue- no humanity, no concern and no empathy. Thumbs down!! So disappointed! There are better Homecare companies who really know what they’re doing and put patients first, like it should be!