We haven't begun using them fully yet We haven't begun using them fully yet, but I was still confused on all the prices associated and what Dharma does compared to the needed accounts with MC Merchant and Authorize.net. As someone new to this, I guess I needed more step by step help. Looking forward to how it grows with us, however!

AVOID AVOID AVOID AVOID AVOID AVOID! Very sketchy mishandling of our account. Dharma allowed a fraudulent terminal to be created with our merchant ID, without verifying its authenticity with us the owners. As a result, our account was hit with fraudulent refunds in excess of $3,000 until Dharma noticed and finally put in security, 3 MONTHS LATER. Even so, they NEVER told us about the breach, instead reprogramming our terminal and reissuing our merchant ID without any explanation as to why. When we noticed the incongruous charges, they claimed it is OUR responsibility for the funds, not theirs. They are on very shakey legal ground here. SOMETHING VERY BAD IS HAPPENING AT DHARMA. AVOID AT ALL COSTS.

I researched over 15 companies! I am vast knowledge in credit card rates, what is offered by various companies, and what gimmicks many of these companies try to play. I researched over 15 companies, trimming down to three finalists. Dharma was the SECOND cheapest when it came to ALL cost associated with processing credit cards in a high-volume single unit restaurant. We went with Dharma because the sales rep simply answered the questions, did not try to "win" us over, and was straight forward. What made the difference is that Dharma does A LOT for society by donating to many charities and being a responsible business. Being a Rotarian, that matters, and we are willing to go with the SECOND cheapest company for what they stand far. They are also a small company with only a couple dozen employees with extremely low turnover (I also researched the company regarding employee satisfaction rate such as glass door). That means they take really good care of their staff...and that matters!!!

We love working with Dharma Merchant… We love working with Dharma Merchant Services! Their values align with ours, they care about us as customers, are friendly when we call with questions, and give us a great price. We honestly couldn't be happier, and no one is paying us to say that!

Denieal Williams is one of the best… Denieal Williams is one of the best support reps I have every worked with. Smart, friendly, professional, courteous, and forgiving. Please make sure her efforts don't go unnoticed - her mgr needs to know this. She is an asset to your team and co and makes up for many other areas your co is lacking. Thanks