Excellent customer service team Excellent customer service team! Professional & accommodating no matter what issue arrives.

Great service I submitted a question via their contact form and received a knowledgeable response the next day. Their service is excellent.

Can'tge Get a Refund I placed an ordera month ago for a mask. Unfortunately, I didn't realize you needed a prescription for a mask. They immediately sent an email stating they could not process the order, so I requested a refund. Here we are a month later and no refund. I've contacted them 4 times, by email and their messaging app online. They do not respond. I now have to do a charge back and leave them negative reviews because they apparently don't value customer satisfaction.

I ordered OEM got imitations (bait and switched) I ordered Original Equipment Manufacturing (OEM) Philips Respironics filters, as advertised on their website. What I got was an imitation brand. Their description and picture showed the OEM product. I specifically ordered it because I want the OEM filters as there are lots of "off brand" types at the big online retailers. Sadly disappointed that I got some off label version. I could have purchased it cheaper at Walmart.com if I wanted a non-OEM product.

Not Trustworthy I ordered the at-home sleep study, did the intake call with a “nurse,” and then when I received the home sleep test I completed it right away. That was five months ago and I haven’t received any results or communication since the intake. I’ve tried calling, emailing, and using the live messaging app on their website multiple times and no one responds. I have no idea if it’s a legitimate website or not. And I have no idea where or to whom my private health information went after it was uploaded to the device’s app. Very disappointed and would not recommend to others.