I'm needing to apply for my issue with… I'm needing to apply for my issue with urine leaking.and not being able to hold it I'm a small to medium sized.and need wipes and panty liners, Velcro or pull ups please

The ordering process is a little…Confusing The ordering process is a little confusing. I was told I would get a call when everything Was set up. I never got a call. Instead I got a email stating the doctor never sent the prescription. When I call Ed the doctor, they said the already sent it. I got supplies a day later. Communication could use some improvement.

Complete incompetence Complete incompetence, I have sent texts to them with absolutely no response. My last shipment took a month to get to me, other shipments had the wrong supplies, especially when I'm not a man. I have multiple schlerocis and my bladder doesn't always give me notice that I have to go and nothing they've sent has worked out. ABSOLUTELY WILL NEVER RECOMMEND THIS COMPANY DON'T WASTE YOUR TRUST HERE.

Customer Service is HORRIBLE!!!! Customer Service is HORRIBLE!!!!! These folks know nothing.They cannot tell me if a shipment went out nor will they tell me the tracking number. This is HORRIBLE company to deal with. Take your business somewhere else, you will not be satisfied with these folks. ITS A FREAKIN JOKE!!!!!!

Horrible experience My account was transferred to HCD by Medline when Medline stopped handling insurance accounts. I have, so far, made 13 calls to HCD trying to order Ostomy supplies. One number automatically disconnects me. The other leaves me on hold (last time was 17 minutes) before I finally hung up. I will now try to get my surgeon to find another company for me. Worrying about not having access to supplies is a nightmare for an Ostomy patient