Quick responses. So far, so good. The company has been good at contacting us through the steps of the process. We had a hiccup with the teeth impressions, but that was mostly our fault. I have been communicating with an individual through email and so I havnt looked much at the website. It would be nice to have an app or create an online profile to upload photos and mark progress instead of just doing responses to personal emails. Maybe you can do this on the website, but I havnt checked. We are in the beginning stages of treatment and we have not received our 3d treatment plan or aligners. I am really hoping that they will work well for my son and fit correctly. We had issues with a previous company and the fit of the aligners wasnt good and they dug into my son's gums. They were painful in a way that it wasn't supposed to be. So far SA aligners has been on top of communication and their willingness to help with any questions and concerns we have.

My experience with SA Aligners customer… My experience with SA Aligners customer service has been nothing short of fantastic. From day one, they’ve been there for me, providing support and guidance every step of the way. Their live customer representative was incredibly helpful and patient during the dental molding process. I’ve also appreciated their consistent communication regarding my order status, leaving me completely satisfied with their service thus far.

Amazing experience People have been so good about communicating and reaching out. Everyone responds in a timely fashion and is ready to help and answer any questions. Really good about walking you through every step of the way!

Great customer service as of now Great customer service as of now. Hoping for the best as I wait for my my retainers.

Top notch staff... The staff has been very responsive and helpful. They have went above and beyond to make sure that I'm thoroughly informed.