Worst experience ever! Worst experience ever. Their refund policy is pathetic. They will KEEP your money. I repeat THEY WILL KEEP YOUR MONEY! Ordered a big order, couldn't clear customs, sent it back, they didn't provide a refund. They said they can provide me with a gift card but not the original refund. What is the use of a gift card when their packages are getting stuck at customs? Pathetic. Never buying from them again.

It doesn't get any better than this!!! My order is always processed and shipped quickly so I receive it in the minimum amount of time. Prices are usually the lowest for the products I order and free or discounted shipping costs occur quite regularly.

Great Prices & Nice service "I have been using this company for years. They have great prices and quick delivery. I recommend them to all my friends. Truly an outstanding company."

Received the wrong order 3 times in a… Received the wrong order 3 times in a row. Finally gave up and requested a refund for the hookah. Micheal Appel was completely useless and rude. He told us he would give us a refund if he couldn't fix the problem and did not fix the defective hookah. His solution was to send an additional 2 hookahs, that were not the same design. Michael was completely unprofessional and rude. He kept interrupting me when I was talking and we even got into a shouting match. I eventually went to my bank and filed a dispute and received my money back. I would not recommend this business to anyone.

Poor product and service! Our hookah arrived and the box had obviously been opened and resealed. The ceramic bowl has large chips and two places where the glaze was missing. The metal stem has the plating peeling! The water bowl also has a chip. When we called, they said they have a disclaimer that handmade products will have flaws! LOL. They are obviously selling seconds for sure! We sent pictures of the defects. Three phone calls and several emails and they finally promised to refund our money but we have to pay shipping! This is a 22" hookah! Stay clear. Less than quality and they make it extremely difficult to get a shipping label and refund. Horrible customer service and dishonest company!!!