Outstanding Customer Service:- Outstanding Customer Service:- I placed an order that required international shipping. The problem was there had been no update on the tracking code on USPS for a week, it looked like it was sitting at the depot or missing. I contacted Cigar Place support and they tracked down the shipment, provided me with an alterntive tracking website & the reassurance that the freight option I had chosen covered the item if it went missing. I was impressed... They took the time to answer my question with detail. Cigar Place, in my opinion really look after their customers.

Black Friday sale is a SCAM Black Friday sale is not as it seems. As per typical marketing schemes, this store drove up the price of the items to make their Black Friday sale seem like you are getting a bargain. I have proof of this with screen shots. On Tuesday November 31st I purchased a bundle of 20 cigars at 30% off their normal price and paid $159.99. Free shipping no tax. This same item on Black Friday was listed at 37% off but the price was $189.99 I don’t know about you but the math does not work in this equation. What happened is that for Black Friday, the MSRP was raised to $300.00 which it is not correct for this cigar as the price on average is $10 per stick everywhere else for the E.P. Carillo pledge. I’m glad I took advantage of the true sale before Black Friday, which is the only good thing I have to say dealing with Cigar Place. Shame on your pricing antics during times of sales. I know a lot of retailers do it but, that doesn’t mean you should jump on the same band wagon of dishonesty and trick your consumers into thinking they are getting a good deal when they aren’t.

Not shopping here ever again Bought a box of cigars online in April. Took over 1 month for the cigars to arrive in Canada. The duty fee was literally double the cost off of the box of cigars. Of course I never accepted the package, and cigarplace.biz hit me with the 20% stocking fee. Understanding this is a harsh reality and that customer service did absolutely nothing to help keep my business in any way.

CigarPlace…solid since '07 Been doing business with CigarPlace since 2007. Never had an issue left unresolved or left me unsatisfied. To be honest they and one other joint have been my go to for sticks online.

Excellent service and support This was my first time ordering from "cigar-place". The service was excellent. I had an issue with the order and the guys from the support were very helpful and professional in resolving it. The cigars arrived in time and perfectly packaged with boveda 69% hum. packs. For the time being, I ma resting my cigars in my humidor and can't wait till I smoke em. I will definitely order again! Cheers!