Twizzie
GBAmazing support The support I received from this company was phenomenal. I had bought a tank, and some replacement coils for a friend's Christmas present. There was an issue with shipping, and the original package was lost. They responded quickly to the inquiry, and talked me through the process of filing a claim through usps, and resent the order. I appreciate them greatly, and I'll be going through them for my friends gifts from now on.
Chris Kopanski
GBThe best of the best Have been regularly ordering from VapeRoyalty since moving out of the "big city" where vaping products were more available to me. Every time an order of 20+ disposable vapes, and every time every single vape is accounted for. Not only that, but I recently had some issues with some of the products that I threw out, and even though I didn't have the products anymore and it was way out of my warranty window, their team has gone way above and beyond my expectation and their policies to make sure I'm a happy and repeat customer. Would definitely recommend VapeRoyalty to anyone.
Bre
GBExceeds expectations I’ve ordered from Vape Royalty several times now and will continue to do so. The one time there was ever an issue, I reached out to customer support. They were quick, informative, and very helpful with their response. Within less than 24hrs the problem was resolved. Fast shipping, reliable customer service, amazing flavors. Overall I’m very happy with my whole experience with this company. I will continue to buy all my vaping needs here.
Steve Gates
GBAwesome Vape site Been a customer of Vape Royalty for several years. From mods to coils to juice and much more, they got all ya need. Had one problem recenly with ancorrect item. They corrected problem same day. Ordered friday, got order tuesday. Very fast shipping for sure. Definately would and do recommend Vape Royal to any and all. Shout out to Fanny in customer service for all help and assistance.
Customer
GBHad a new Smok pod arrive DOA, requested replacement Had a new Smok Novo 4 pod arrive DOA. Sent a email to VR's customer svc. I was rather surprised to be asked to provide a quick video proving it would not charge or power on but OK, sure, for their vendor warranty I can agree. Took a few checkup emails over the next couple of weeks (hence 4*) but VR eventually did ship me a new unit so overall happy with the experience. Any prior purchases have been great from the excellent website search ability to timely shipment (and certainly competitive prices)!