The experience overall seems seamless… The experience overall seemed seamless but I should have come over here to give me a heads up first that I’m just hoping my order will come on time because as a disabled vet it would really help me out. My order number is W574799. I was told it would get here from the 22-25 but so far hasn’t even shipped out yet. I know it has two days to get here but on your webpage says all orders get shipped out by 2pm same day. Well it’s past that already and no updates. Hopefully we won’t be experiencing the same as the other customers but I’ll update this as soon as I get my order.

No order support No order support. Part of my order was cancelled by them, same order wrong part was sent. Emailed and had zero response from the company. Probably will have to charge back for my undelivered rececler

Fantastic Business I ordered a nectar collector from here (with free shipping 🙌🏼) and they reached out pretty soon after to kindly tell me they were out of the color I chose. They gave me multiple options on how to proceed, including offering me a $10 gift card for the inconvenience. I chose to change the color and I bought a cute ash tray with the gift card! It was shipped really fast after that and arrived safely. Unfortunately, as we were trying it out my partner pointed out a 3/4” crack down the side. I figured it was too late for a refund/return because it had already been used but I shot them an email anyways. They quickly responded, offered me a full refund, and rounded up a few dollars too for the inconvenience. Fantastic customer service! There’s a lot of shops like this online but I will be a return customer to Dankstop specifically for the reasons stated above. Big thank you to Brian who was the gentleman helping me! Still waiting on the ash tray but can’t wait!

Order #W570375 Order #W570375 I ordered on March 7th. I have requested information twice through the chat box and through email. I was told my order would be brought to management to see what is going on with it. I never a response. The website states orders will be processed and shipped by 3 days It has now been 2 weeks. I understand having issues with a new system but communication is needed.

Zero Updates Whatsoever, but pretty good quality I placed an order over a week ago that guaranteed the package would process within 3-5 business days. It has been over a week and I have received no updates whatsoever. I have emailed, called, and tried contacting through their website, and received nothing back. I don't mean to be rude, but could you please provide the services you said you were going to provide? This is the only place I've actually seen Dankstop reply to customers, so I hope they'll help me. Order number is #W572994 Edit: I have received my package but some of the things said here still stand. I was given 3-5 business days as a guarantee, and was given no updates or tracking despite offering it. Despite all of that though, it's a pretty good quality product.