Outstanding I was only in the area for… Outstanding I was only in the area for a short stint due to my wife having to come from San Antonio TX to Crestview FL. I ordered from Lou Square since I don't drive and had 8 Vapes delivered in a Tim manner. Thx again, be blessed and when I get back to SATX then when needed I'll be ordering from ya'll again, thx again and be blessed, Tim

Two weeks before my 2nd order was processed. First order placed on 11/28/23 was perfect, no issues. However the second order I placed on December 29th, it's January 16th and the package finally arrived. This was not a shipping error the order wasn't fulfilled until January 15th. None of the ways to contact the business work except the FB messenger. While they did offer me a 20% coupon for my next order, I'm hesitant to try them again. The customer service was frustrating at best, going from apologizing and promising to make it right, to telling me that my order showed as delivered even though it hadn't been processed yet.

They arrived fast and were exactly what… They arrived fast and were exactly what I was needing! Cheaper then if I had gone to my local vape store. Super nice having the option to just pre order

Bad shipping, decent products The main issue I have is their shipping. I have ordered four times from here and all orders never took 1-3 days. it took way longer than that . it seems like Lou takes such a long time to give the package to the post office to ship. There is no reason why me as the customer should be contacting the company everytime to ask why days have passed and it’s still in pre-shipment. If they have a realistic time frame then that would be better. besides shipping, they have the best prices, flavors and brands. if they could just figure out a more accurate way to ship , Lou square would be a 5/5. would def recommend buying from brands that are more well known and popular to increase your chance of getting the best products. One order I placed were supreme vapes and all products were defective. Overall, I would give them a chance but just be open to the idea that shipping might take long !

Dissatisfied The vapes I ordered weren't listed as out of stock. After four attempts via email with no response I was finally able to get a hold of someone and was told it was their suppliers fault as to the problem with a shortage. Not once did Lou square take or even share the blame. I did eventually get a refund but only through my persistence in the matter. Lou square definitely gave me the run around and I'm convinced that I would not have gotten a refund if I didn't push the issue. Not once did Lou square notify me that there was a problem fulfilling my order. I will never nor will I ever recommend Lou Square to anyone.