I buy frequently from icon hookah they… I buy frequently from icon hookah they have been very reliable and always had good products

Great Great. They now what there doing, but I would like to now about some tobaco refills, and it seems like consultants doesn't really answer any questions. Maybe its because of time difference. Otherwise, great.

Great customer service Great customer service. I placed an order for a soft smoke hookah that had a chip on the glass when it arrived. I send them an email with the picture and they immediately send me a replacement no questions asked. Highly recommend buying from them.

Poor packaging! Poor packaging! Ordered a couple of Starbuzz 250g shisha tobacco. Packages was just awful - Surprised nothing was lost during shipping. It was a large box with no internal packaging resulting in the box been opened and cans inside being damaged

Perfection, again. Package arrived earlier than expected. Extra points for inserting materials to make sure nothing was broken during the shipping process. I will keep buying from these guys they know what they're doing.