I had an issue with another online… I had an issue with another online grill retailer so I placed my order with BBQGUYS. The customer service was top notch and the shipping has been exceptional. I placed the order on Wednesday and half the order is already out for delivery two days later with the rest expected early next week! Wish I went with this company to begin with..

Smokey delight I was skeptical if the smoker box would work with my electric grill. I followed the directions, prepared my chicken and started grilling. My chicken halves were totally amazing! The hickory smoked flavor was perfect I am so glad I threw caution to the wind and bought the the smoke box.

Bad customer service had to send… Bad customer service had to send pictures of damaged bowl on Kamari Joe ceramic bbq pit. Had to send several pictures of package. Damaged bowl, several photos of the box etc. Told them I would not open box until new bowl was going to be shipped. Fed-ex said it was not there problem got tired of the excuses and shipped back at my cost. Never again pitiful customer service.

Best site for BBQ Grills Lots of selection at good prices, prompt and free delivery

Shipped with 3rd rate carrier Shipped with 3rd rate carrier. BBQ got to Portland Oregon and sat for now 5 days there on R&L carriers dock waiting to be transferred to another carrier. Spokane to BBQ guys and wont do anything and will charge me to have the carrier send it back even though it's been delayed big time and I was suppose to leave on vacation but now I can't in case this bbq shows up. They need to use real carriers that don't have off products from one carrier to another, that's also how products get damaged.