The order was mixed up Was sent the wrong product but order arrived promptly. I sent an email and correct product was sent.

Good, but a little snappy . . . I've used CoffeeHouseExpress.com for a few years now and just had my first mediocre experience. I ordered as usual, received a shipping notification suggesting that my entire order was on its way and when it arrive I was one product short. No packing slip was included and no exceptions were stated on my shipping confirmation email, so I wrote an email to them asking about my missing product. Well I got a bit of a sharp reply informing me that the item was on backorder . . . The tone of the message was one of them being annoyed and it just left a bad taste in my mouth. I'm still yet to get an update on the last of my order, so I may have more to say . . .

Order Review I recently placed an order and received it in a timely manner. The order somehow was packed incorrectly with the wrong item. I placed a call and they sent off my correct order immediately with a return postage label included. I received the second package a few days later with the correct item and the return label included. I sent back the original package with no problem having attached the return label.

Mistake on the Shipping, but they Rectified There was a mix up in packaging, but Coffee House Express rectified the situation with an additional shipment to correct it at no extra cost.

Returns Would have liked to have been able to returned 95 Cuisinart 4 cup decaffeinated coffee packets. Getting stuck with a coffee I hadn't tried before, but recommended by one of the sales clerks, is a customer service faux pas, especially when adding 5 packets to the 95 would easily reconstitute a selling count or unit of issue.