Mistake on the Shipping, but they Rectified There was a mix up in packaging, but Coffee House Express rectified the situation with an additional shipment to correct it at no extra cost.

Coffee pods I love being able to purchase coffee pods from you but I had to change brands due to the discontinued of one and now they are only square pods not round. My pot is for the round pods not square pods.

HORRIBLE CUSTOMER SERVICE!!!!! When I googled "nespresso pods" this company and their pods came up and I placed an order. When it arrived, they were not nexpresso pods at all. I called and the "wonderful" lady that handles customer service informed me that they don't sell nespresso pods and when I asked for a return label, she said that I would have to return them on my own dime in order to get a refund when they received them. I told her that I wasn't going to pay to return something that was not my fault. She basically said "to bad so sad" and I informed her that I would then be disputing it with my credit card and she told me "well, I win all the credit card disputes." What a horrible experience all around.

Good, but a little snappy . . . I've used CoffeeHouseExpress.com for a few years now and just had my first mediocre experience. I ordered as usual, received a shipping notification suggesting that my entire order was on its way and when it arrive I was one product short. No packing slip was included and no exceptions were stated on my shipping confirmation email, so I wrote an email to them asking about my missing product. Well I got a bit of a sharp reply informing me that the item was on backorder . . . The tone of the message was one of them being annoyed and it just left a bad taste in my mouth. I'm still yet to get an update on the last of my order, so I may have more to say . . .

Product was exactly what I expected. The product was what I ordered and was pleased to be able to get it. However, I think the shipping costs were very high.