Great Kratom, Poor Shipping Generally I've only had great experiences with In Sense. So every other one would be a 5/5. But this time there was a shipping problem. It came very quickly but didn't make it to my address. Someone the next town over found the FedEx bag on the street with part of the shipment. She was able to reach me because of the packing slip. So I did get half of my order. And thankfully the kratom comes in an airtight package as it had been raining all night before she found it. The ordering process and the kratom are excellent. The shipping was a problem and FedEx won't do anything. But I will order again as this is the only time anything like this has happened with in sense.

Trustworthy My husband has been ordering from here since, which is a good thing because if you buy some high quality kratom, you will save a great deal of money. The products are always completely authentic and fresh, and the samples are excellent, so thank you very much.

Stellar customer service I have been a loyal customer for years because of the quality product and affordable prices, but it’s their customer service that really sets them apart. I was in a bind while traveling and reached out to ensure a package could be expedited. Rob and the team got it to me in less than 48 hours on a holiday weekend and saved me from being stuck out of town in horrific pain.

Such a great Botanicals Company! I'm happy to see that InSense was able to set up an affiliation with Waave. I've always loved working with InSense, but it was difficult to coordinate payments for a while, and I had to find a different supplier. It's such a relief to see that their products, service, and shipping are all still as excellent as I remember.

Wow that was fast!! Wow that was fast!!! In Sense had exactly what I was looking for (nobody else had it) and they shipped it to me in 4 days. Beautiful packaging, vacuum sealed and worth a hand written note saying "Thank you! Have a beautiful week" 😊 I love that kind of attention. Thank you!