Never again The worst customer service and treatment in any wine shopping experience I've had. I have since closed my account. Unreliable and untrustworthy behavior in dealing with me, which makes me question the trustworthiness of their wines especially given current scandals about fake wine in the news. Shoddy customer service. Simply terrible. Also, when you factor in all their charges, the wines are overpriced.

Above average shipping fees Above average shipping fees, and slow shipping to boot as well. They claim to have shipped on 1/22, but I'm unable to see where the shipment currently is until it's delivered into the possession of the Texas delivery company they've contracted with. How am I supposed to know when to be home to sign for it if I may only have 1-2 days notice, if even that? I would never use this service again, especially if purchasing an expensive bottle.

Actually great Not sure what it is with all the hate. For most of the bottles I buy, it's a great steal. Their customer service is so on point and helpful with everything. I had an issue with a shipment and they fixed it in under an hour. I don't buy crazy expensive bottles but generally find great deals. At least the website is upfront with the premium, most places will just put it into the price and not actually tell you. Only your first bid they have a pre-authorization and the charges were dropped after I won. It is not a big deal. Overall it is a great website, with some awesome deals, and amazing customer service.

Rock Solid Costumer Services I have been buying a lot from them for over a year already, 99% of the bottles have arrived in perfect conditions and as described. I think they have amazing capabilities and features like, high resolution photos for each bottle, accurate descriptions, and professional scores with notes, value and sales prices history. You can sort your searches by scores, popularity, do a price range, country, regions, style, you named it. But what I’m more impress with is their costumer services. I have interacted with a couple of people there and they always find the way to help, my favorite contact is Debbie, so far there has been NOTHING that she can’t fix, she has always made it right even in the most strangest situation created by myself (errors).

Experienced Customer of Winebid I have been buying on Winebid for over 5 years. I am certain I have bought over 400 bottles. I believe only one of the bottles was skunked. I have used their filters to create my favorites, and enjoy looking at the weekly updates. Knowing the buyers premium is part of the cost, I have found numerous bottles at 50% off retail or more. Now when you bid it advise you of the premium and the only hidden cost is shipping ($5/bottle). I think it is a fabulous site. Separately a close friend of mine died, and his wife had no interest in his Wine cellar. Numerous local lowball quotes from retailers resulted in me pointing her to WineBid. She sold over 700 bottles and netted well over 2x what her best local offer was. I think the site is fabulous.